Returns, Refund and Cancellation Policy

We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or email- see our contact page.

 

Unwanted Goods

We will collect unwanted products however they must be untouched, we will deduct a 20% restocking fee from any refund and we will also charge a collection fee (equivalent to the relevant delivery charge for the area), this policy does not apply to turf however as it is a perishable product.

 

Faulty Goods

 If the goods you receive are faulty we will either refund the cost amount in full or send you a replacement free of charge.

 

Exchanging Goods

If you would like to exchange any items please contact us and we will do our best to arrange an exchange for you. Please be aware that you will be responsible for the shipping costs for sending out the exchange item plus any additional cost if the new item is of higher value than the original item.

 

Changing or Cancelling an order

You have the right to cancel your order up to 24 hours before your delivery is due, unless it is a special order e.g. large amounts of turf. To cancel your order please call or email us giving at least 24 hours notice.

 

If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and do our best to accommodate sending all of the items out together, however in exceptionally busy periods this may not always be possible and additional delivery charges may apply. If your order has already been dispatched we cannot add any more items and you will be required to place an additional order.

 

When will I receive my refund?

We action all refunds the same day we receive the goods back and I can take up to 3 working days for the refund to show on your card.