Delivery Policy

Where do you deliver to?

Delivery is available to Abercarn, Aberdare, Bassaleg, Barry, Bargoed, Bedwas, Bettws, Blackwood, Caerphilly, Caerleon, Caerwent, Caldicot, Chepstow, Cowbridge, Crosskeys, Cwmcarn, Cwmbran, Cyncoed, Duffryn, Llanrumney, Llantrisant, Langstone, Lisvane, Machen, Magor, Marshfield, Nash, Newport, Parc-Seymour, Penarth, Penhow, Pontypridd, Redwick, Radyr, Rogerstone, Risca, Rhiwderin, Sully, Trethomas, Whitchurch and many more. We are happy to provide quotes for areas outside our delivery radius, however the further the distance the greater the cost. Alternatively we may also be able to recommend an alternative supplier of our materials within your area.

What are your delivery charges?
We aim to keep our material cost down but unfortunately we have to charge for delivery.
Delivery charges start from £15 but are dependent on load/quantity and delivery area.
Please ring for advice.

Can I have delivery on Saturday?
Yes, Saturday deliveries are available during the morning only, subject to timeslot availability.

How much notice do you need for delivery?
This will depend on what you want to order but generally 2-3 days. However, a next day delivery is sometimes possible during quieter periods.

What time will my order be delivered?
Deliveries will usually be made anytime from 8am up until 4pm (excluding Saturdays – AM only), but if required we are able to provide an approximate guide time. We deliver Monday to Saturday (excluding Bank Holidays). The driver will contact you by telephone on the delivery day to give a more accurate time slot.

Do I have to be at home when the delivery is made?
It is best if you are at home to accept the delivery, however we are able to deliver if you are not present in this instance the driver will determine the most appropriate positioning for your goods. With unattended deliveries, South Wales Turf and Topsoil Ltd cannot accept any liability for theft, product deterioration or consequences arising from the positioning of your delivery.

What does kerbside mean?
Kerbside delivery means that the delivery will be placed as close to your property as possible, as deemed safe by the driver.

To avoid damage to your property by heavy vehicles, delivery is always best to kerbside only, however our driver will try to accommodate our customers’ needs where possible.

 

 

 

 

 

 

What type of off-loading does the vehicle have?
We deliver turf and bulk bags by crane, these trucks can only operate on a flat, level, concreted, or similar firm surface. They cannot operate on slopes, gravel, earth, grass or any other type of non-solid surface. Delivery is possible over hedge / fence if felt safe to do so by our driver.

If your order is for turf only then this can also be delivered on a smaller vehicle and your turf will be handballed off by the driver to the kerbside.

If you require your soil loose then we are also able to accommodate this using our lorry for large loads and our transit tipper for small loads.

Can deliveries be made into the back garden?
This would depend on vehicular access to the back garden and would be down to the driver’s discretion on the day. This type of delivery would still be kerbside, delivery is possible over hedge / fence if felt safe to do so by our driver.